New Articles

  1. Welcome FLVS Help Center/First-Time Users!

    Created On: 04/01/2019 in Username / Password
    Welcome to the FLVS Self-Help Information Portal, where you’ll find answers to many common FAQs. Find articles by typing into the search bar, or simply click on one of the topics listed.  You can bookmark articles you think you ma...

  2. I forgot my VSA username. How do I recover it?

    Created On: 04/01/2019 in Username / Password
    OR Follow the steps below: 1. On the FLVS website, select FLVS Flex (formerly Part Time) in the Login drop-down. 2. On the VSA Login page, select Forgot Username? 3. On the Username Recovery page, please enter the fo...

  3. I need to request a new FLVS Help Center (Service Now) account

    Created On: 04/01/2019 in Username / Password
    1. Go to help.flvs.net 2. Select Login to FLVS Help Center 3 . If you already have an FLVS Help Center account, login. 4 . If not, scroll down to “ Request a user account” , then click on the “ self-registratio...

  4. How can I get assistance on Social Media?

    Created On: 04/01/2019 in General Information
    FLVS Support has gone social!  Customer Care Representatives are available on Facebook and Twitter from 9am to 5pm, Monday – Friday. Posts sent after business hours will be responded to the following business day. On Facebook, like ou...

  5. Toolwire Citrix error

    Created On: 04/01/2019 in Error Messages
    Fix for Toolwire Desktop not loading Desktop or Lessons Step 1: Click Start Icon Step 2: Type in Control Panel Step 3: Select Java Step 4: Click “Security” Tab Step 5: Go down to Exception Site...

  6. Virus or Malware issues

    Created On: 04/01/2019 in Issues with your Course?
    Parents and/or students can learn what Malware is and how to get rid of it… What is malware? Malware , short for malicious software , is software used to disrupt computer operation, gather sensitive information, or gain access to privat...

  7. Blackboard Elluminate/Blackboard Launcher

    Created On: 04/01/2019 in Course Resources and Materials
    For instruction on how to set up and configure Java and/or the Blackboard launcher application, please contact the FLVS IT Help Desk at 800-374-1430, option #2 , or submit a help ticket at help.flvs.net . ...

  8. I cannot re-launch a Blackboard collaborate session in Windows

    Created On: 04/01/2019 in Course Resources and Materials
    Below is a list of items that you will want to check or perform if you are having issues with accessing a Blackboard Collaborate Live Lesson (For Windows Users).  The document covers, 1. Verification that Java is installed, 2. Verification...

  9. Installing and downloading the Blackboard Launcher on a Mac

    Created On: 04/01/2019 in Course Resources and Materials
    This article provides instructions on installing and downloading the Blackboard Collaborate Launcher. The launcher offers Mac OS X 10.8.4 and later users an easy way to join web conferencing sessions and play recordings by using a known and stable v...

  10. Miami Dade Student Portal

    Created On: 04/01/2019 in Course Resources and Materials
    The Miami-Dade portal is a platform that students from the Miami-Dade school district utilize to access their Florida Virtual School courses. Accessing their course(s) from the portal involves authentication between the Miami-Dade portal and VSA or...