Fix for Toolwire Desktop not loading Desktop or Lessons
Step 1: Click Start Icon
Step 2: Type in Control Panel
Step 3: Select Java
Step 4: Click “Security” Tab
Step 5: Go down to Exception Site List and click “Edit Site List”
Step 6: Please add the following URL’s as displayed and click “ok”
Step 7: Click “General” Tab
Step 8: Go down to Temporary Internet Files and click “Settings…”
Step 9: Click “Delete Files…”
Step 10: Ensure all are selected and click “Ok”
Step 11: Go back to the control panel and select “Programs and Features”
Step 12: Please confirm that you have Citrix Receiver installed
Step 13: Access the course through Firefox
Step 14: Click the Lessons Icon. Then enter any lesson.
Step 15: Once the lesson appears click the Add-on Icon
Step 16: Ensure they all say “Allow and Remember” and click “Ok”
